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I received a very strange email from Southwest Airlines. The title line reads “Congrats! You earned Companion Pass.” Grammar aside, this was a strange email, because I definitely have not earned a Companion Pass in 2017. I called an agent, mostly to confirm this was not a phishing attempt, and I got an odd response…
When I called in to speak with an agent, she pulled up my Rapid Rewards account. After confirming my details, she said, “Mr. Smith, I see that you earned a Companion Pass that will be good from tomorrow through the end of 2017.” This was not at all what I expected to hear. She could not say what exactly I had done to qualify for this new pass.
To be clear, I have not earned any points on Southwest since last September, and I definitely did not earn 110,000 points last year on my account. My Companion Pass expired on December 31, 2016, after nearly two years of use. (Fortunately, Brooke still has one!) The agent told me that I will not see the pass on my account until tomorrow. At that point, I should be able to log in and add my Companion.
Until the time I see the new Companion Pass reflected on my account, I remain skeptical. Southwest’s official twitter account has stated that A-List and Companion Pass emails were sent in error. It may still be worth checking tomorrow to see what happens.
UPDATE: I checked my account today and did not find a shiny new Companion Pass, as the agent stated. 🙁
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